Shipping & Delivery

1. Where we deliver

We deliver throughout the United Kingdom. For addresses outside the UK, mention it in your request and we will confirm case by case whether we can supply you.

2. Dispatch and timing

• Orders confirmed before 14:00 on a business day are normally dispatched the same day.
• Standard tracked delivery: 2–4 business days.
• Express tracked delivery: next business day where available.

Timeframes are estimates and exclude weekends and UK public holidays.

3. Costs

Delivery charges depend on order size and service level and are confirmed by your product manager before you commit. Larger orders may qualify for free standard delivery.

4. Tracking

A tracking reference is emailed to you as soon as the carrier collects your parcel.

5. Delays, damage and missing parcels

If your parcel has not arrived within seven business days of dispatch, or arrives damaged, email business@noralia-commerce.ltd with your order reference and, where possible, photographs. We will replace or refund it once the carrier investigation concludes.