Legal
Returns & Refunds
What you can return, how long you have, and how quickly we refund. This policy does not affect your statutory rights.
Last updated: 14 September 2026
1. Right to cancel
As a consumer you may cancel your order within 14 days of receiving the goods, without giving a reason. Tell us by emailing business@noralia-commerce.ltd before the period ends, then return the goods within a further 14 days.
2. Condition of returned goods
For hygiene and safety reasons, supplements can only be returned unopened and with any seal intact. Opened or partly used products cannot be resold and are not eligible, unless they are faulty or were sent in error.
3. Faulty or incorrect items
If a product is damaged, past its best-before date on arrival, or is not what you ordered, contact us within 14 days with photographs. We will arrange a replacement or a full refund including delivery, at no cost to you.
4. Return costs
Return postage for a change of mind is your responsibility. We recommend a tracked service, as the goods remain your responsibility until we receive them.
5. Refunds
Refunds are issued to the original payment method within 14 days of receiving the goods back, or of receiving evidence that you sent them. Standard outbound delivery is refunded; upgraded delivery is refunded only at the standard rate.
6. How to start a return
Email business@noralia-commerce.ltd with your name, order reference and the reason for return. We will reply with the return address and next steps.